Support

Onderhoudswerkzaamheden en storingen

Er is momenteel geen storing bekend aan ons platform en zijn er geen onderhoudswerkzaamheden.
Ondervindt u momenteel problemen met één van onze diensten?

Meld de storing dan direct via telefoonnummer 0321-848688.

 


28-juni 2016

Om 9:30 ontvingen wij het bericht dat beide datacenters volledig onbereikbaar waren. Het probleem is ondertussen verholpen.

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Dear Customer,

You are receiving this message as notice, which has impact on the network service provided to you:
Location = Network outage
Service Type = unknown

Start: 09:30 28.06.2016
End: –
Duration: –
Location:  DC1 and DC2
Reason: Unknown.
Impact: Packetloss

We apologize in advance for any inconvenience this might cause.

//

UPDATE:

The cause found: a global (national) error at the Amsterdam Internet Exchange, AMS-IX. All AMS-IX members are effected. The two AMS-IX route servers RS1 and RS2 where continuously sending us incorrect malformed AS_PATH BGP information. This caused our Cisco routers BGP false route information that led to other BGP routes from other carriers to problems. After this problem was found we disconnected the AMS-IX BGP session and contacted the AMS-IX NOC. They told us the still have the problems and they sent out this message to all AMS-IX members:
—————————————————————————–
Subject: Unscheduled downtime of BGP sessions to RS1 and RS2
Status: open
Opened: 2016-06-28 10:10:31 +0200
Type: scheduled
Scope: AMS-IX NL
Start: 2016-06-28 07:00:00 +0200
Start (RemoteTime): 2016-06-28 07:00:00 +0200

DESCRIPTION:

We are currently seeing a lot of malformed AS_PATH errors on RS1 and RS2, causing BGP sessions to fail.

AMS-IX NOC is troubleshooting this issue and will send updates as soon as we have any news.

tech-l mailing list

https://lists.ams-ix.net/mailman/listinfo/tech-l
—————————————————————————–
Until the AMS-IX solved the problem we will leave the uplinks disconnected. If there is any news, we will update you here.

 


Contact:

appbar.location.roundPostbus 159, 8251AD Dronten

appbar.phone(0321) 848688 

appbar.atinfo@extin.eu

Overig:

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